LAN, WAN & Wireless
Consulting and System Integration Services
End User Computing
Virtualization & Consolidation
Unified Communications
Facility Management Services
Network Services
Data Center Services
Enterprise Security
Application Management
Contact Center Technology Management Services
Smart Surveillance Solutions
Infrastructure Solutions


IT Infrastructure and DC Consolidation

IT Infrastructure and DC Consolidation service of OPAL supports the entire life cycle, starting with assessment, architecture, design, administration to transformation and value added services. All these service offerings are based on ITIL service delivery framework and supported by the Global Command Center framework that is
BS15000 certified. With its extensive experience in IT Infrastructure Management & OS Management, OPAL provides customers with effective and efficient management of consolidation with increased agility to adapt and evolve with technology, ability to manage complexity within the environment and reduce risk from business and technology perspectives.

Managed Hosting and Migration Services

OPAL Managed Hosting and Migration Services provides end-to-end hosting and migration services management on a 24×7 global support via its Global Command Center (GCC) and its data center network across the world. Our technical support team has experience across technology platforms and we have structured the business in a way to deliver exceptional customer support, by providing Data Center hosting and migration services through OPAL-owned data centers as well as partners. We provide managed services on infrastructure and applications components using our global delivery model.

Our clients include finance & banking, software enterprises, facilities management, internet service providers, internet data centers and call centers. OPAL also has partnerships with premier vendors such as Computer Associates and HP, IBM, SUN, Cisco, EMC, Nortel, etc.


Our storage technologies deliver world-class solutions covering the entire lifecycle of storage services. The services encompass process, technologies and people to provide high value, business impact.
OPAL Storage management services transfer all or part of the day-to-day management responsibility for a customer storage environment, including storage area networks (SANs), network-attached storage (NAS) and tape libraries and in some cases, the transfer of ownership of technology or personnel assets to OPAL. With its global delivery model, OPAL has been successfully managing storage for its customers from GCC, onsite, near site and offshore locations. Approximately 60-65% of Storage services are delivered from offshore delivery centers including GCC.
Key Highlights

Breadth of coverage on Storage platform (SAN & NAS) – EMC, IBM, HP, Sun, Hitachi, NetApp, Brocade, Cisco.
Depth of coverage on Storage platform – Design, Deployment including integration, Administration and transformation or value added services.
Well defined service definitions and service levels to meet every customer requirement.
Virtual Resolution Group (RG) to handle field escalation and quick call resolution.
Global (onsite / nearshore /offshore) service delivery to reduce operation cost.
Structured onsite / nearshore / offshore responsibility and task definitions
Element based pricing model .
Alliances with EMC, IBM, Sun, HP, Cisco, Brocade, Hitachi, NetApp, Symantec.

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