OUR OFFERINGS
 
 

You build. We ensure: Growth, excellence & transformation

 

OPAL IT solutions, Technology and Business Process Outsourcing services help you accelerate innovation and maximize value from your IT investments.

Our Infrastructure Services cater to the three most crucial principles of global business: Growth through partnership, Service Delivery Excellence and Transformation Focused Execution.

Partner for Growth: OPAL’s intelligent IT Infrastructure solution helps to grow your business across geographies. OPAL’s   delivery model offers 'best-shore' solution by leveraging our offshore, onsite and 'nearshore' centers, along with our global alliances. Our 'Follow the Sun' principle enables round-the-clock productivity making 24x7 support a reality. We thus ensure business continuity where work can be seamlessly transferred to other support centers.

Service Delivery Excellence: OPAL’s range of alternate delivery models and its strength in process and quality excellence ensure Service Quality Assurance. The Infrastructure Services business uses process centric approach as a standard and as the base process framework for compliance All processes are governed by ITIL. OPAL is a proven solution provider, with unmatchable talent pool in Remote Infrastructure Management.

Our service delivery models are dedicated to ensure the high availability of your IT infrastructure and applications. From assuring you of the highest security to quality processes, we provide your business a competitive edge in the market. To meet the varying needs of different organizations, we adopt a flexible approach to service delivery through onsite, multi-site and offsite engagement models.

Transformation Focused Execution: Transformation is the strategic vehicle of change to People, Processes and Technology. It helps businesses fulfill customer requirements and plan their future business needs. OPAL has forayed into several transformation ventures helping clients enhance their business by focusing on transformation. Our approach is development of existing business "baseline" through consultative analysis and due diligence by defining both the immediate and the strategic needs.

Business-IT alignment is a key requisite to achieve your business goals. OPAL Transformation Consulting Practice is designed to offer our customers high-end consultative services that meet their immediate or “Tactical” business needs. It defines the transformation roadmap for building appropriate IT infrastructure for their Strategic or long term requirements.  The practice is based on several primary concepts:

Being a “Value Added Partner” .

Remain hardware and software agnostic.

“Transformation Plan” organized around a well defined governance model with a mature, repeatable, guaranteed process.

Adaptive to technology or business requirement changes.

The practice is available for all aspects of IT consulting. It helps customers determine their existing baseline and the maturity level of their organization. It helps to analyze their business plans and develop appropriate transformation themes and roadmap to move them to the next level of their business maturity.   Being a true global organization we can address customer needs on all continents and in all disciplines.

We support our findings with a full function Systems Integration team which has the ability to deliver the latest technology and processes available in the market.  To further support delivery requirements, our organization has strategic alliances with several industry premier hardware and software suppliers. We leverage these relationships to guarantee the best solutions and delivery to our customers.

Through this combination of high end consulting, proven governance and state of the art delivery, OPAL has transformed our internal organization into a world-class total outsourcing organization.

 
 
 
 
 
 
   

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